HANDLE IT!™ / 03
YOU DON'THAVE TOLIKE THEM.YOU DO HAVETO DEALWITH THEM.
Practical ways to work with difficult people without avoiding them, fighting them or letting them ruin your day.
INSTANT DIGITAL ACCESS · PRACTICAL TOOLS · USE IT TODAY
03 / PLAYBOOK
WORK WITH ANYONE
YOU DON'T HAVE TO LIKE THEM. YOU DO HAVE TO DEAL WITH THEM.
For difficult colleagues, frustrating personalities and the people you simply can't avoid.
SOUND
FAMILIAR?
YOU SEETHEIR NAMEON THEMEETING INVITE.“OH, NOT THEM.”
WHAT THIS
HELPS WITH.
- The colleague who talks over everyone.
- The one who never delivers on time.
- The person who takes the credit.
- The manager who checks every detail.
WHAT YOU'LL
LEARN.
- Handle interrupters
- Deal with know-it-alls
- Manage complainers
- Protect your contribution from credit takers
- Deal with unreliable colleagues
- Handle micromanagers
- Set boundaries
- Know when to step away
SIGNATURE FRAMEWORK
THE DEAL™ METHOD
DEFINE THE BEHAVIOR
Describe what they do, not what they are.
ESTABLISH YOUR OUTCOME
Decide what a good result looks like for you.
ADJUST YOUR APPROACH
Change the one thing you control: your move.
LIMIT THE DAMAGE
Protect your work, your time and your day.
WHAT'S
INSIDE.
- ●The DEAL™ method, step by step
- ●Profiles of the eight people you'll meet again
- ●Exact words for each behavior
- ●A prep sheet for one specific person
- ●Boundary lines you can reuse
- ●Practice exercises before the next interaction
- ●AI coaching prompts
INCLUDED — NOT SOLD SEPARATELY
INCLUDED
BONUS TOOLS.
DIFFICULT PERSON PREP SHEET
Plan one specific interaction in ten minutes.
DIFFICULT PERSON CARD
The DEAL™ method on one card you can keep close.
BOUNDARY LINES
Sentences that hold a line without starting a fight.
AI DIFFICULT PERSON COACH
Prompts to rehearse the conversation before you have it.
SAMPLE: THE INTERRUPTER
“Hold that thought — I'll finish this point and come to you.”
“I wasn't done. Thirty more seconds.”
“Good point. Let me connect it to what I was saying.”
BUY IT TONIGHT.
USE IT TOMORROW.
WORK WITH ANYONE — instant digital access.
€19.95
OR TAKE ALL THREE
THE HANDLE IT! STARTER COLLECTION
€44.95 instead of €59.85 — save €14.90.
FAQ.
- Is this about confrontation?
- No. Most of it is about smaller moves that work better.
- What if I can't change them?
- You can't. The playbook works on what you control.
- Does it cover managers?
- Yes, including micromanagers and credit takers.
RELATED
PLAYBOOKS.
HANDLE IT!™ / 01
CONFIDENT SPEAKER
SPEAK CLEARLY. SOUND CONFIDENT.
For meetings, presentations, difficult questions and being put on the spot.
HANDLE IT!™ / 02
CALM UNDER PRESSURE
STAY COMPOSED. THINK CLEARLY. RESPOND — DON'T REACT.
For difficult conversations, heated moments, bad news and situations that push your buttons.